Acute Care
Call Acute Care First
Your health matters—and so does how you access it. Yale Health is here to guide you to the right level of care, in the right setting, exactly when you need it.
Not sure where to start?
Call our 24/7 nurse triage line at 203-432-0123 for immediate guidance.
Why It Matters
Getting the right care at the right time helps you:
• Avoid unnecessary delays
• Reduce stress and confusion
• Get expert care tailored to your needs
Office Visit (Primary Care Departments)
- Same-day care needs
- Minor infections
- Medication problems
- Non-urgent symptoms, routine care, well visits
Acute Care @ 55 Lock Street
- Minor/moderate injuries requiring same-day care
- Asthma exacerbation
- Cuts needing stitches
- Sprains, strains
- Moderate illness
Emergency Room
- Severe life-threatening illness
- Severe injury
- Sudden weakness, loss of consciousness, or altered mental status
- Seizures or convulsions
- Major bone fractures or joint dislocations
- Signs of stroke or heart attack: chest pain, weakness, slurred speech, vision changes
Mental Health Needs
- Students: Yale Health Mental Health & Counseling: 203-432-0290 (24/7)
- Non-Students/Yale Health Members: Magellan: 800-327-9240
- Yale University Employees: Employee Assistance Program (EAP): Local 203-288-3554 | Toll-Free 1-800-864-2742
FAQ: Choosing the Right Care at Yale Health
What does “Right Care. Right Place. Right Time.” mean?
It means getting the care you need—at the right level, in the right setting—without delay. Yale Health offers multiple options to make sure you receive timely, appropriate care.
Where should I go for same-day care or minor health concerns?
Office Visit (Primary Care Department at Yale Health Center)
- Same-day care needs
- Minor infections (cold, flu, sore throat)
- Medication problems
- Non-urgent symptoms, routine care, and well visits
Tip: Call your Primary Care department to schedule an appointment.
What if I need care for an injury or illness that can’t wait?
Acute Care at 55 Lock Street
- Minor or moderate injuries requiring same-day care
- Asthma exacerbation
- Cuts needing stitches
- Sprains and strains
- Moderate illness
Call first: 203-432-0123 for guidance.
When should I go to the Emergency Room (ER)?
- Severe, life-threatening illness or injury
- Sudden weakness, loss of consciousness, or altered mental status
- Seizures or convulsions
- Major bone fractures or joint dislocations
- Signs of stroke or heart attack: chest pain, weakness, slurred speech, vision changes
When in doubt, call 911.
Seek the nearest medical facility or dial 911 or your local emergency response service for medical and ambulatory assistance.
Within New Haven and Fairfield Counties, Yale-New Haven Hospital (YNHH) and Bridgeport Hospital emergency departments are the only approved emergency facilities unless the member is transported by ambulance to another facility.
- Yale New Haven Hospital Main Campus, 20 York St., New Haven
- YNHH - Saint Raphael Campus, 1450 Chapel St., New Haven
- YNHH - Shoreline Medical Center, 111 Goose Lane, Guilford
- Bridgeport Hospital, 267 Grant Street, Bridgeport
- Bridgeport Hospital – Milford Campus, 300 Seaside Avenue, Milford
- Bridgeport Hospital – Park Avenue Medical Center, 5520 Park Avenue, Trumbull
What about mental health and counseling needs?
Students: Yale Health Mental Health & Counseling
- Call 203-432-0290 (24/7, 365 days a year)
- Urgent daytime and after-hours calls go directly to the department
Yale Health Members/Non-Students:
- Call Magellan at 800-327-9240
- Website
Yale University Employees:
- Employee Assistance Program (EAP)
- Local: 203-288-3554 | Toll-Free: 1-800-864-2742
- Website
Not sure where to start?
Call our 24/7 nurse triage line at 203-432-0123 for guidance.
Appointment Information
Acute Care welcomes in-person visits from 8:00 a.m. to 10:00 p.m., seven days a week. We also offer RN telephone triage 24/7 for triage and clinical guidance. While an appointment is not needed, we encourage you to call us before coming in at (203-432-0123).
